Shopify Store Care & Technical Support
Shopify Store Maintenance That Keeps You Moving
Your Shopify store needs ongoing attention as your products, apps, theme and business evolve.
365Digital provides ongoing technical support for storefront issues, theme troubleshooting, app-related problems and agreed store updates, helping you spend less time chasing technical fixes and more time running your business.
Clear monthly pricing. Defined support. Technical help when your store needs attention.
Storefront screenshot placeholder: Shopify theme editor
Small Storefront Issues Can Become Big Distractions
Your store may be open for business, but that does not mean every part of the shopping experience is working as intended.
A theme change can affect your layout. An app update can introduce a compatibility issue. A product page may need attention just when your team is preparing a campaign.
When nobody owns the technical work, these problems can remain unresolved longer than they should.
You may recognize these challenges:
- ✓Theme issues: Layout inconsistencies, display problems or unexpected behaviour.
- ✓App and integration problems: Troubleshooting issues involving supported third-party apps or integrations.
- ✓Mobile storefront problems: Product pages, navigation or elements that do not work as intended on smaller screens.
- ✓Ongoing store changes: Product, collection, banner and content updates that keep getting postponed.
- ✓Unreliable developer availability: Difficulty finding technical help when your team needs a fix.
Your team should not have to manage every technical request on its own.
Request My Free Store ReviewPractical Technical Support for Your Shopify Store
Our maintenance plans help organize recurring storefront care and provide a defined allowance for technical support.
Theme Maintenance & Troubleshooting
Investigate eligible theme issues, display problems and minor storefront bugs. Larger custom theme development can be scoped separately.
App & Integration Checks
Help investigate qualifying issues involving supported apps and integrations. Third-party platform changes and app-provider issues may require coordination with the relevant provider.
Storefront Updates
Request eligible changes to banners, text, images, navigation and other agreed storefront elements within your plan's support allowance.
Product & Collection Assistance
Get help with eligible product-page, collection and merchandising updates. Bulk catalogue management and complex product data projects require separate scoping.
Technical Health & Performance Checks
Review agreed storefront performance and technical indicators, then identify issues that may need further investigation.
Ongoing Developer Support
Have a defined route for maintenance requests, minor fixes and technical questions, with support time and response expectations determined by your selected plan.
Storefront screenshot placeholder: maintenance activity summary
Shopify Support Without the Back-and-Forth
Review your store
We assess your storefront, theme, relevant apps and support requirements using the access and information you provide.
Agree on the scope
We recommend a suitable plan and clarify the included support time, request limits, response targets and exclusions.
Handle maintenance requests
We carry out agreed technical checks and eligible changes, with approval where a request exceeds your plan.
Report and follow up
We share relevant updates on completed work, outstanding issues and any recommended next steps.
Shopify Maintenance Plans for Your Business
Choose a plan based on the amount of technical support your store needs.
Essential
For stores that need routine technical checks and limited support.
- ✓Agreed storefront health checks
- ✓Basic theme and layout troubleshooting
- ✓Limited assistance with eligible app-related issues
- ✓A defined allowance for minor storefront changes
- ✓Email support for maintenance-related requests
Growth
For active stores that need ongoing technical fixes and storefront changes.
- ✓Everything in Essential
- ✓Higher included support allowance
- ✓More room for eligible theme and layout fixes
- ✓Assistance with supported app and integration issues
- ✓Agreed product, collection and content updates
- ✓Maintenance activity summaries
- ✓Priority handling according to the published support policy
Recommended for stores that need regular technical attention.
Get My Free Store ReviewPriority
For stores that require a higher level of ongoing technical support.
- ✓Everything in Growth
- ✓Higher included support allowance
- ✓More room for eligible minor development tasks
- ✓Priority handling within agreed service hours
- ✓More detailed maintenance reporting
- ✓A defined escalation process for qualifying issues
Plan details: All plans are billed monthly. Included support time, response targets, request limits, maintenance frequency and exclusions will be confirmed before onboarding. Major theme development, redesigns, complex integrations, paid app fees, third-party charges and emergency projects are excluded unless explicitly agreed.
Shopify Support for Stores That Need a Technical Partner
Our maintenance service is designed for:
- ✓Growing ecommerce businesses without an in-house developer.
- ✓Direct-to-consumer brands that regularly update their storefronts.
- ✓Store owners who need help with minor theme and app issues.
- ✓Ecommerce teams preparing regular product and promotional changes.
- ✓Businesses that want ongoing support without committing to a full-time technical hire.
Stores with complex custom applications, extensive integrations or demanding service-level requirements will receive a scope review before a plan is recommended.
More Than Occasional Store Fixes
Clear Monthly Costs
Know the starting price and understand the agreed work included in your maintenance plan.
A Defined Support Process
Have a clear way to submit requests, understand priorities and receive updates on work in progress.
Technical Help for Everyday Store Needs
Get assistance with eligible storefront issues and ongoing maintenance without needing to find a different developer for every request.
A Marketing-Aware Perspective
365Digital understands that your storefront is part of your wider digital presence. We can consider relevant technical issues alongside your broader marketing needs without promising that maintenance alone will increase sales.
Transparent Scope
Understand which tasks are included, which require approval and when additional development costs may apply.
Trust image placeholder: 365Digital storefront support team
Find Out What Your Shopify Store Needs
Not sure which maintenance plan is right for your store?
Request a free preliminary store review. We will assess the information available about your storefront and discuss the technical support that may be appropriate.
Get My Free Shopify Store Review
Share your store URL and tell us what you need help with. We will review your request and get back to you about the next steps.
The initial review is a preliminary assessment, not a comprehensive code audit, security assessment or guarantee that every issue will be identified. Any further work will be discussed before it begins.
Frequently Asked Questions
Our plans cover agreed technical checks, theme troubleshooting, eligible storefront changes and defined support allowances. Exact inclusions depend on your plan and store setup.
Spend Less Time Chasing Store Fixes
Get a clear picture of your Shopify store's maintenance needs and choose a support plan that fits your business.
365Digital | Shopify Store Maintenance & Technical Support